About Us

The Capital Softeners Story

We are an independent family-run business based in Cuffley, Hertfordshire. We supply, install and maintain water softeners and filtration systems for domestic and commercial use in parts of London and surrounding areas.

Alan set up Capital Softeners in 1983 after being in partnership with his father Jim who had already been in the industry 15 years.

In 1990 Alan recruited a young apprentice Dave and taught him everything there is to know about water treatment. He is still a key part of the team and now an experienced engineer.

Alan’s wife Karen joined the company in 2004 to take over the administration/accounts and run the office. Alan & Karen’s niece Lauren joined in 2012 to assist Karen in the office and become part of the sales team.

Alan & Karen’s nephew Jordan also joined in 2012 as an apprentice and is now a qualified engineer and works alongside Alan & Lauren as part of the sales team.

The newest member of Capital Softeners is Scott joining in 2017 as a trainee engineer – he has been a great addition to the team.

As an independent company, we are not bound to a single supplier and can install and service water softeners and filtration systems from the world’s best brands including Kinetico, Harveys, EcoWater, Monarch and NuWave.

Meet The Team

Alan Wright

Head of sales/Senior engineer

Karen Wright

Head of operations

Dave Stoner

experienced engineer

Scott Cleland- Knight

Trainee Engineer

Lauren Russo


Jordan Russo

qualified engineer